ISSUED BY: TRUZON CLEAN ENERGIES PRIVATE LIMITED (FORMERLY SUNTEK ENERGY SYSTEMS PRIVATE LIMITED), CIN: U74900TG2013PTC090392 OPERATING UNDER THE BRAND TRUZON SOLAR.
This document sets out the proposed commercial and legal terms applicable to residential rooftop solar photovoltaic system projects offered by the Company. It is drafted for use with residential customers in India and is intended to reflect current market practice for rooftop solar quotations, while preserving the Company’s commercial protections and aligning key customer-facing provisions with Indian consumer law and renewable-energy compliance considerations.
| Payment Type | Stage | Milestone | Amount | Trigger |
|---|---|---|---|---|
| Self-Funded | Booking Amount | First Installment | Order Booking Amount of INR 5,000 -INR 20,000 | Order Booking Confirmed |
| Material Production | Second Installment | 30% Advance Amount (inclusive of Booking amount) | Structure Production Begins | |
| Material Dispatch | Final Installment | Balance 70% Amount | Material Dispatch for Installation | |
| Financed (Loan) | Booking Amount | Down Payment | Order Booking of INR 5,000 -INR 20,000 | Order Booking Confirmed |
| Material Production | Loan Confirmation | Upon receipt of Sanction Letter | Structure Production Begins | |
| Material Dispatch | First Installment | Loan Disbursal (70% for Jan Samarth); 90%-100% for NBFCs) | Material Dispatch for Installation | |
100% Loan Disbursement | Final Installment | Balance Loan Disbursal (30% for Jan Samarth); upto 10% for NBFCs) | Installation completed against submission of Work Completion Report |
1.1 This Quotation is an offer by TRUZON CLEAN ENERGIES PRIVATE LIMITED (hereinafter referred to as “the Company”) to design, supply, install, test and commission the rooftop solar photovoltaic system described in the final accepted commercial schedule, the approved system design and technical schedule, and/or purchase order (collectively, the Project Documents).
1.2 The Quotation will be valid only for the period expressly stated in it, which, unless otherwise stated therein, shall be fifteen (15) days from the date of the Quotation. The Company may withdraw or revise an unaccepted Quotation before acceptance, but shall not revise the agreed price, scope or specifications after acceptance except through a Change Order or as expressly permitted under this Agreement.
1.3 A binding agreement (Agreement) arises only when: (a) the Customer accepts the Quotation or issues a purchase order in writing or through an electronic mode capable of being retained and reproduced; (b) the Company confirms acceptance in writing; and (c) the Customer pays the agreed booking advance, if any. Acceptance by electronic signature, OTP, email, WhatsApp or customer portal shall be valid where it clearly records the Customer’s acceptance. Where the Customer accepts these terms and conditions through the Company’s application, by OTP-based confirmation, by electronic signature, by email or by WhatsApp, such acceptance shall constitute valid and binding acceptance, and no physical signature shall be necessary. The Company shall retain a record of each such acceptance.
1.4 In case of inconsistency, the following order of precedence applies: (a) a signed Change Order; (b) the final accepted commercial schedule/purchase order; (c) the approved System Design and agreed technical specifications; and (d) these Terms and Conditions. No document shall derogate from a non-waivable right or remedy available to the Customer under Applicable Law.
2.1 For the purposes of these terms and conditions, unless the context otherwise requires:
~~a. ~~“Agreement” means the binding contract formed in the manner set out in Clause 1.3.
b. “Applicable Law” means all statutes, rules, regulations, notifications, circulars, directions, by-laws, and official requirements applicable to the project, including consumer, electricity, tax, safety, and renewable-energy requirements in force in India.
c. “Bill of Materials” or “BoM” means the list of components, equipment and materials for the Project as set out in the Approved System Design or other agreed technical schedule forming part of the accepted order.
d. “Business Day” means a day other than a Sunday or a notified public holiday on which commercial banks are ordinarily open for business at the location of the Company's relevant office.
e. “Change Order” means a written record, signed or electronically approved by both parties, of any agreed change to the scope, specifications, price or timeline of the Project.
f. “Client” or “Customer” means the residential consumer to whom this Quotation is addressed.
g. “Commissioning” means successful activation, testing and handover of the solar PV system for regular use at the Site.
h. “Company” means TRUZON CLEAN ENERGIES PRIVATE LIMITED.
i. “Confidential Information” means any non-public technical, commercial, financial, Customer, pricing, design, or business information disclosed by one Party to the other in connection with the Project.
j. “Approved System Design” means the design note, layout, single-line diagram, Bill of Materials or technical proposal issued by the Company for the Project and accepted by the Customer.
k. “DISCOM” means the electricity distribution licensee or utility having jurisdiction over the Project site.
l. “Force Majeure Event” has the meaning set out in Clause 19.
m. “Intellectual Property Rights” means all intellectual and proprietary rights, whether registered or unregistered, including copyrights, trademarks, design rights, patents, trade secrets, and rights in technical documentation and software.
n. “Net Metering” includes net metering, gross metering, net billing, or any other grid-interactive billing arrangement permitted by the relevant DISCOM or electricity regulatory framework.
o. “Project” means the rooftop solar photovoltaic system and related works described in the quotation, Approved System Design, purchase order, or technical schedule.
p. “Quotation” means this non-binding quotation and proposal document including annexures, schedules, technical details, specifications, and pricing tables issued by the Company.
q. “Site” means the customer's premises where the project is to be installed.
r. “Warranty Period” means the applicable warranty duration for each component or for workmanship, as stated in the quotation, warranty card or Clause 14.
2.2 Interpretation: Unless the context otherwise requires: (a) headings are for convenience only; (b) the singular includes the plural and any gender includes all genders; (c) "Party" means the Company or the Customer, and "Parties" means both; (d) "including" means including without limitation; (e) "in writing" includes email, WhatsApp and the Company's application, where capable of being retained and reproduced; (f) a reference to any law includes that law as amended or re-enacted; and (g) a reference to a Clause is to a clause of these terms and conditions.
3.1 Subject to timely fulfilment of the customer's obligations, the Company shall provide the following services to the extent expressly included in the accepted order:
a. Site visit and preliminary technical assessment.
b. System design and preparation of Approved System Design and equivalent technical documents.
c. Supply of project components, including modules, inverter, structure, balance-of-system items, and standard installation materials, in each case strictly as per the Bill of Materials and specifications set out in the agreed Quotation and the Approved System Design.
d. Transportation and delivery of the project components to the installation site, in each case strictly to the extent of the Company’s scope of work set out in the agreed Quotation and the Approved System Design. Any requirement of the Customer involving a change in design, or any work not forming part of the initially agreed design, Bill of Materials or scope, shall be treated as a variation under Clause 11 and charged separately.
e. Installation, testing, and commissioning of the system.
f. Basic assistance for net-metering or related grid-interconnection documentation.
g. Basic assistance for subsidy-related documentation where the project and customer are eligible under an applicable scheme.
h. Handover of standard installation and warranty documents, including OEM warranty cards or certificates for the solar modules and inverter, upon completion and full payment.
i. Post-installation support strictly in accordance with the applicable Terms & Conditions, warranty terms, and service scope specified in the accepted order, warranty card, or OEM documentation, and only during the applicable Warranty Period or Comprehensive Maintenance Contract period for the Project. The Company shall have no open-ended or perpetual service obligation in respect of the Project.
3.2 Unless specifically included in the accepted order, the following shall be excluded from the Company's scope:
a. Structural strengthening of roof slabs, waterproofing rectification, or civil reconstruction.
b. Major electrical panel replacement, internal rewiring of the premises, or transformer-related works.
c. Statutory fees, government charges, DISCOM charges, meter costs, testing charges, load enhancement charges, and similar third-party charges.
d. Internet connectivity, SIM charges, data plans, or networking devices not expressly included.
e. Tree cutting, shading removal, aesthetic finishing works, painting, false ceiling restoration, or miscellaneous civil repair.
f. Any item not expressly listed in the accepted scope.
3.3 Any item reasonably required due to actual site conditions differing from the assumptions used for pricing or design shall be treated as a variation and charged separately upon the customer's prior written approval.
4.1 The customer shall:
a. Provide accurate site, ownership, and electricity-connection information and installation specific customer requests before system installation.
b. Ensure and support safe, timely, and unobstructed access to the site during installation and commissioning.
c. Obtain and maintain all required permissions from the property owner, housing society, resident welfare association, landlord, or any other competent person or authority, where applicable, for safe installation and proper maintenance of the installation system.
d. Ensure that the roof or mounting surface is structurally suitable for installation.
e. Provide all necessary documents, approvals, signatures, and OTPs or digital consent support required for net metering, subsidy processing, financing, or DISCOM formalities.
f. Clear all electricity arrears, penalties, and dues payable to the DISCOM or other authority before the relevant applications are processed.
g. Make payments in accordance with the agreed payment schedule, to be processed through the official Truzon Solar company-generated payment channel.
h. Provide and maintain adequate internet connectivity at the inverter location for performance monitoring.
i. Where the Customer elects to pay by credit card or by any other instrument that attracts a payment gateway or transaction charge, such charge shall be borne by the Customer
j. Where remote monitoring is provided, ensure that the Wi-Fi or data connection configured for the system remains enabled and uninterrupted, so as to permit proactive analysis of system performance through the Company’s application.
k. Make all payments only through an official Truzon Solar payment channel, either via the payment link generated by the Company or a transfer by RTGS, NEFT, or UPI transfer to the Company’s designated and verified bank account or payment gateway. The Company does not accept payment in cash, and no employee, sales representative, or other person is authorized to receive any payment in cash or into any personal account.
l. Not permit any third party to install, alter, interfere with or intervene in the system, whether during or after installation, and acknowledge that any such third-party installation or intervention may affect the scope of the Company’s warranty.
m. Post-dispatch and unloading of the material at the customer’s premises, the entire responsibility and safety of the material is under the customer’s scope. Any theft/damage to the material is under the customer’s provision.
4.2 The Company shall be entitled to rely on the documents and information supplied by the customer and shall not be liable for any delay, additional costs, rejection, or technical revision arising from inaccurate, incomplete, or delayed customer information.
5.1 The Company shall supply genuine components conforming to the material specifications stated in the final accepted commercial schedule and the applicable standards and regulatory requirements in force for the Project.
5.2 Where the Project is subject to a government scheme, subsidy condition or requirement, the Company shall procure and install eligible components in accordance with the requirements applicable to that Project at the relevant procurement/installation stage. Where the Customer avails Central Financial Assistance under the PM Surya Ghar: Muft Bijli Yojana, the Company shall install solar modules that are listed in ALMM List-I and that satisfy the Domestic Content Requirement, and the Customer acknowledges that the use of non-DCR modules in any form will render the installation ineligible for the subsidy.
5.3 The Company may substitute an unavailable component only with a component of (‘similar’) capacity, quality, safety rating and warranty. A substitution that changes the make, model, or brand of the solar module or the inverter, reduces any agreed technical parameter, or changes the price shall be made only with the Customer’s prior consent, recorded in writing, by email, by WhatsApp, or through the Company’s application. The Company shall provide the revised data sheet and warranty details before installation.
5.4 Installation shall be carried out in accordance with generally accepted industry practice, site feasibility, and applicable electricity-safety requirements.
6.1 The final accepted commercial schedule shall clearly state: (a) the total contract price; (b) whether the price is inclusive or exclusive of GST; (c) the GST rate and amount, where ascertainable; (d) items and third-party charges included or excluded; and (e) the validity period of the price.
6.2 GST and other taxes shall be charged only as applicable under law and shown in the relevant tax invoice. Any change in tax rate or imposition of a new statutory levy after the date of the Agreement shall be borne by the Customer only to the extent legally payable and applicable to the supply or service.
6.3 Where any excluded item, additional item or variation is required, the Company shall inform the Customer of the amount payable or of a reasonable basis for its calculation, and the Customer’s approval shall be obtained and recorded in writing, by email, by WhatsApp or through the Company’s application before the relevant material is procured or installed.
7.1 The payment schedule applicable to the Project shall be as set out in the commercial schedule, quotation summary, purchase order, or invoice schedule forming part of the Quotation. Where a payment milestone table is included in the Quotation, such table shall form part of the agreed payment schedule.
7.2 Unless otherwise agreed in writing, the Company may require payment in milestone-based instalments. For non-financed residential projects, these may include:
a. booking advance upon order confirmation;
b. a further instalment before procurement or dispatch of materials; and
c. the balance payment on or before dispatch of materials for installation, or at such other stage as is specified in the payment schedule or the accepted order.
d. substantial completion, testing, or before commissioning/handover, as specified in the accepted order.
7.3 For financed projects, disbursement timelines, down-payment obligations, and lender conditions shall apply in accordance with the relevant financing arrangement. The Company shall not be liable for any delay, rejection, or revised requirement imposed by the lender.
7.4 Payment shall be made only to the Company's designated bank account or to an official payment channel authorized by the Company, including the official Truzon Solar payment link generated by the Company. Payments made to any other account, including the personal account of any employee, sales representative or channel partner of the Company, or in cash to any person, shall not be treated as valid payment towards the Project and shall not be eligible for refund, adjustment or set off. The customer shall verify payment details independently before remittance.
7.5 Consequences of Payment Delay Beyond seven (7) Business days: If any undisputed payment remains overdue for more than seven (7) Business days from its due date as per the payment schedule mentioned in the agreed Quotation terms, the Company may, upon written notice to the Customer and without prejudice to its other rights under this Agreement:
a. pause or defer further assistance, processing, follow-up, or submission relating to the net-metering or grid-interconnection application;
b. pause or defer further assistance, processing, follow-up, or submission relating to the subsidy application;
c. charge an administrative fee of a minimum INR 3,000/- (Indian Rupees Three Thousand only) plus applicable taxes, being a genuine pre-estimate of the cost of additional follow-up, documentation, coordination and re-initiation of the relevant processes, or such higher amount as the Company actually incurs and documents for these purposes.
d. defer issuance of the warranty card, final handover documents, and, where insurance has been expressly included in the accepted order, the applicable insurance policy or insurance details, until all outstanding amounts payable by the Customer have been received in full.
For clarity, deferral of issuance of documents under this Clause shall not extinguish any OEM warranty or statutory right that cannot lawfully be excluded or restricted.
7.6 The rights under Clause 7.5 may be exercised only to the extent that the payment delay is not caused by a bona fide dispute notified by the Customer in writing, and any administrative fee charged shall be subject to Applicable Law.
7.7 Time for payment shall be of the essence. If any amount remains unpaid beyond the due date, the Company may, after written notice, suspend procurement, delivery, installation, documentation support, activation, or handover until the overdue amount is cleared. Where work is suspended under this Clause, the Company shall additionally be entitled to recover the reasonable and documented costs of remobilization, manpower idling, storage, procurement and re-scheduling actually incurred as a consequence of the suspension.
7.8 If any undisputed amount remains unpaid after its due date, the Company may, after issuing written notice to the Customer, charge interest on the overdue amount at the rate specified in the accepted order or commercial schedule. If no rate is specified, interest shall be payable at the rate of 18% per annum, calculated on a pro rata basis from the due date until the date of actual payment. Such late-payment charges shall be without prejudice to the Company’s right to suspend performance under Clause 7.5 and recover all amounts lawfully due under the Agreement. The rights of the Company under Clauses 7.5, 7.7 and 7.8 are cumulative, provided that the Company shall not be entitled to recover the same cost, expense or loss more than once under those Clauses or otherwise under this Agreement. For the avoidance of doubt, interest payable under Clause 7.8 is compensation for delay in payment and shall not be treated as a recovery of any cost or expense under Clause 7.5 or Clause 7.7
7.9 The Customer shall not withhold, set off, or deduct any amount from payments due to the Company.
8.1 Title to the supplied materials and equipment shall be passed to the customer only upon receipt by the Company of full payment of all amounts due for the relevant project.
8.2 Risk in the materials shall pass to the customer upon delivery at site~~.~~
8.3 After delivery at the site, the customer shall be responsible for safe storage, site security, and protection against theft, damage, water ingress, vandalism, and misuse, unless otherwise agreed in writing.
9.1 Any delivery date, installation date, or commissioning timeline stated in the quotation, or project schedule, shall be an estimate unless expressly stated to be fixed and guaranteed in writing.
9.2 The Company's timeline shall be subject to:
a. Receipt of advance and milestone payments.
b. Site readiness and safe access.
c. Submission of required documents and customer approvals.
d. Availability of equipment and logistics.
e. DISCOM processing timelines.
f. Weather, site conditions, and other practical constraints.
~~9.3 ~~If the Project is delayed due to the Customer’s failure to make any payment when due, site non-readiness, pending customer documents/approvals or change in site installation recommendation from the Customer side, non-adherence to customer scope works as per the project, the Project timeline shall automatically stand extended by a period equivalent to the duration of such payment delay, together with such additional reasonable time as may be required for remobilization, rescheduling, procurement, logistics, or recommencement of the affected work. The Company shall not be liable for any delay, loss, additional cost, missed subsidy or net-metering timeline, or other consequence arising directly from such Customer-caused delay.
10.1 Unless expressly stated otherwise in the accepted order, the Company's role in relation to net metering, subsidy, and regulatory processing shall be limited to facilitation and coordination support.
10.2 The Company does not guarantee approval, sanction, processing time, meter release, synchronization timeline, or subsidy disbursal, all of which remain subject to the policies and decisions of the relevant authorities.
10.3 The customer acknowledges that government subsidy schemes, including rooftop solar subsidy schemes, operate strictly in accordance with prevailing government rules, portal requirements, technical criteria, budget availability, and authority approvals.
10.4 Any subsidy amount, where sanctioned, shall ordinarily be receivable by the eligible beneficiary in the manner prescribed by the applicable government scheme, and the Company shall not be liable if the subsidy is reduced, delayed, withheld, or denied by the competent authority.
10.5 Any DISCOM fee, testing charge, registration amount, meter cost, load-enhancement fee, or similar third-party charge shall be borne by the customer unless expressly included in the commercial offer.
10.6 The Customer acknowledges that Central Financial Assistance under the PM Surya Ghar: Muft Bijli Yojana, where sanctioned, is credited directly to the bank account registered by the Customer on the National Portal for Rooftop Solar, and that registration on the National Portal, submission of correct and complete bank details, and cooperation with DISCOM inspection and net-meter installation are the responsibility of the Customer, with facilitation by the Company.
11.1 The Customer’s acceptance of the Approved System Design is mandatory and is a condition precedent to procurement. The Company shall share the Approved System Design with the Customer in writing, by email, by WhatsApp or through the Company’s application, and the Customer’s acceptance shall be recorded in the same manner. No procurement or installation shall commence until such acceptance is recorded, and the project timeline shall run from the date on which it is recorded. Any change requested by the Customer after finalization of the design, pricing, the Approved System Design, or generation of the Sales Order (“SO”), including any change in system capacity, module make, model or brand, inverter make, layout, component location, configuration, mounting structure, cable routing, installation location, or other technical specification, shall be treated as a variation.
11.2 Change in Approved Components: If the Customer requests a change in the make, model, brand, capacity, or technical specification of any solar module, inverter, or other key component from that specified in the Approved System Design, or Quotation or accepted order, the Company may, at its discretion, accept or decline such request. If accepted, the change shall be implemented only through a Change Order recorded in writing, by email, by WhatsApp or through the Company’s application, in each case capable of being retained and reproduced, and the Customer shall bear all resulting additional costs, including any price differential, redesign, revised approvals, procurement, logistics, restocking, return, labour, and timeline-related costs, to the extent actually incurred or reasonably estimated and communicated to the Customer in advance.
11.3 Site Changes after Generation of Sales Order: Any change requested by the Customer after generation of SO, including a change in the location, layout, configuration, mounting arrangement, cable routing, or placement of any component at the Site, shall be treated as a variation. The Company shall provide the Customer with a revised written estimate, which may be issued through the Company’s application, by email, or by WhatsApp, setting out the impact on price, specifications, and the project timeline, and shall obtain the Customer’s written approval before implementing the change.
11.4 Changes after Delivery of Materials: Where the Customer requests any variation after materials have been delivered to the Site, the Customer shall bear all resulting additional costs, including, as applicable:
a. Additional material costs;
b. Redesign, rework, dismantling, reinstallation, loading, unloading, restocking, return, or disposal costs;
c. Additional labour, transportation, and logistics charges; and
d. Any resulting extension in the project timeline.
11.5 No variation shall be binding unless recorded in writing, including by email, WhatsApp, customer portal, or other electronic communication capable of being retained and reproduced, and accepted by both the Company and the Customer. The Change Order shall specify the corresponding impact on the scope, specifications, price, payment schedule, and timeline of the Project.
12.1 The Company shall conduct standard testing and commissioning checks before handover of the system.
12.2 The system shall be deemed accepted upon the earliest of the following events:
a. Successful completion of installation, testing, and intimation of readiness for handover.
b. Synchronization with the grid or energization, where applicable.
c. Actual use of the system by the customer.
d. Failure by the customer to notify material defects in writing within 7 days of commissioning or handover, provided that this shall not apply to a latent defect that was not reasonably discoverable within that period, or to any right or remedy of the Customer that cannot lawfully be excluded or restricted.
12.3 Minor pending items, punch-list items, cosmetic observations, or non-material issues that do not materially impair safe operation of the system shall not justify refusal of acceptance or withholding of undisputed payment.
13.1 Any generation estimate, financial saving estimate, payback illustration, or performance simulation provided by the Company is indicative and based on assumptions relating to irradiance, orientation, weather, shadow conditions, grid availability, and consumption patterns.
13.2 Unless expressly agreed in writing in a separate performance-guarantee schedule, the Company does not guarantee any specific unit generation, savings amount, payback period, or tariff outcome.
13.3 Actual generation may vary due to weather, seasonality, shading, soiling, module degradation, inverter downtime, grid outages, changes in usage patterns, roof constraints, utility-side conditions, or the Customer’s failure to carry out or maintain the system in accordance with the Company’s instructions.
13.4 Where a monitoring system is provided, the Customer shall maintain uninterrupted internet or communication support if such connectivity is necessary for remote diagnostics or dashboard access.
14.1 The project shall carry the following categories of warranty, as applicable. The applicable Warranty Period for each component or category of work shall be as stated in the accepted order, warranty card, OEM documentation, or applicable service schedule.
a. Manufacturer's product and performance warranty for solar modules, in accordance with the relevant manufacturer's warranty terms.
b. Manufacturer's warranty for inverter and OEM-supplied equipment, in accordance with the relevant manufacturer's warranty terms.
c. Company workmanship warranty for installation defects for the period stated in the accepted order.
d. Structural or mounting warranty, if expressly stated in the accepted order.
e. Where the Project is installed under the PM Surya Ghar: Muft Bijli Yojana and the Company is the registered vendor for the Project, the Company shall, in accordance with the scheme guidelines, provide repair and maintenance of the rooftop solar system free of cost for a period of five (5) years from the date of commissioning under a Comprehensive Maintenance Contract, and any non-performing or under-performing component shall be repaired or replaced free of cost during that period.
14.2 The Company's responsibility for bought-out equipment and OEM products shall be limited to facilitating the warranty claim process with the relevant manufacturer or supplier, subject to the customer complying with the claim requirements.
14.3 Warranty shall not apply to defects, failures, or loss arising from:
a. Lightning, flood, cyclone, fire, earthquake, or other Force Majeure Event.
b. Voltage fluctuations, grid faults, surges, harmonic issues, or external electrical abnormalities.
c. Improper use, negligence, tampering, unauthorized repair, relocation, or modification.
d. Structural failure or seepage arising from the building condition.
e. Theft, vandalism, accidental damage, or pest and animal interference.
f. Lack of routine cleaning, access restrictions, or failure to follow operating instructions.
g. Normal wear and tear or aesthetic deterioration that does not affect functionality.
14.4 The customer shall report any suspected warranty issue within a reasonable period after discovery and shall provide access for inspection.
14.5 The Company may charge reasonable service-visit fees for non-warranty complaints, repeat visits caused by customer-side issues, preventive maintenance visits, or false alarms, provided that such charges are disclosed in the accepted order or service schedule.
14.6 Any warranty document, warranty card, installation certificate, or final completion package may be issued after full payment of the contract price and completion of handover formalities.
15.1 Either party may cancel the proposed project before contract formation without further liability, except for any site-visit, survey, or design charge disclosed to and accepted by the Customer when the site feasibility visit was booked, and any other obligation already expressly accepted in writing. Where the Customer cancels after a site feasibility visit or technical assessment has been carried out but before contract formation, the Company shall be entitled to retain or recover its documented site-visit, survey and design costs, subject to a minimum of INR 3,000/- (Indian Rupees Three Thousand only) plus applicable taxes, and the balance of any amount paid by the Customer shall be refunded.
15.2 After contract formation, the Customer may request cancellation by written notice. In such event, the Company shall be entitled to recover or retain:
a. Booking advance to the extent of actual administrative, survey, design, documentation, financing, and processing costs incurred, subject to a minimum of INR 3,000/- (Indian Rupees Three Thousand only) plus applicable taxes.
b. The value of materials procured, customized, allocated, dispatched, or delivered for the project.
c. Actual transportation, loading, unloading, restocking, demobilization, and third-party cancellation charges reasonably incurred.
d. The value of work already performed up to the cancellation date.
15.3 To the extent any amount retained by the Company exceeds the documented value of the amounts described above, the balance shall be refunded within a reasonable period.
15.4 The customer shall be entitled to a refund of amounts paid, subject to deduction of actual costs reasonably incurred, where the project is cancelled due solely to:
a. Technical infeasibility confirmed by the Company after site assessment.
b. Formal rejection by the relevant DISCOM or authority for reasons not attributable to the customer.
c. Cancellation by the Company for reasons not caused by customer default.
15.5 No refund shall be payable for any delay, rejection, or non-processing caused by the customer's failure to provide documents, clear arrears, ensure site readiness, obtain approvals, secure lender cooperation, or provide required responses.
15.6 Where materials supplied by the Company are defective, damaged at the time of delivery, or materially inconsistent with the accepted order, the Company shall, at its option, repair, replace, or take back the affected material, or issue an appropriate credit or refund for the affected item.
16.1 To the maximum extent permitted by Applicable Law, the Company shall not be liable for any indirect, incidental, special, punitive, or consequential loss, including loss of savings, loss of expected subsidy, loss of revenue, loss of export credit, or loss caused by DISCOM delay, utility outage, or policy change.
16.2 The Company's aggregate liability arising out of the project or the Agreement shall not exceed the amount received by the Company from the customer under the relevant order, except in cases of fraud, willful misconduct, or liability that cannot be lawfully excluded or limited.
16.3 Nothing in these terms shall operate to exclude any mandatory consumer right or statutory remedy that cannot be waived or contracted out of under Applicable Law.
17.1 To the extent the Company collects personal or project-related data from the Customer for project execution, monitoring, service support, financing coordination, warranty administration, or regulatory processing, such data shall be used only for legitimate business and compliance purposes connected with the Project.
17.2 The Company shall take reasonable measures to protect customer data and shall process personal data in accordance with applicable Indian data protection requirements, to the extent such requirements are in force and applicable.
17.3 The Customer consents to the Company sharing required information with OEMs, insurers, financiers and lenders, the relevant DISCOM, the National Portal for Rooftop Solar and other government authorities, in each case to the extent required for the Project. Before or at the time of obtaining such consent, the Company shall give the Customer a notice specifying the personal data sought to be collected, the purposes for which it will be processed, the manner in which the Customer may withdraw consent, and the manner in which a grievance may be made, as required under Sections 5 and 6 of the Digital Personal Data Protection Act, 2023.
18.1 All Approved System Designs, drawings, layouts, calculations, proposals, technical documents, software access credentials and related materials prepared or supplied by the Company are and shall remain the property of the Company or its licensors, and all Intellectual Property Rights in them shall remain vested in the Company or such licensors.
18.2 The Customer is granted a limited, non‑transferable license to use such materials only for evaluation, installation, operation and maintenance of the Project and shall not share, copy, disclose or use them for any other purpose without the Company’s prior written consent, except as required by law.
18.3 Each Party shall keep the other Party’s Confidential Information confidential and shall not disclose it to any third party except to its employees, advisers, insurers, financiers or authorities on a need‑to‑know basis, or where disclosure is required by law, regulation or court order.
18.4 The obligations contained in the clause shall survive termination or expiry of the Agreement for a period of three (3) years.
19.1 A Force Majeure Event means any event beyond the reasonable control of the affected party that materially impairs performance, including natural calamity, flood, cyclone, fire, earthquake, epidemic, pandemic, war, riot, civil disturbance, government restriction, regulatory change, utility disruption, transport disruption, or exceptional supply-chain failure.
19.2 The affected party shall notify the other party within a reasonable period after becoming aware of the Force Majeure Event.
19.3 The obligations of the affected party shall be suspended to the extent impacted by the Force Majeure Event, and the timeline for performance shall be extended accordingly.
19.4 If the Force Majeure Event continues for an extended period rendering the project commercially impracticable, either party may terminate the contract by written notice. In such event, the Company shall be entitled to recover the value of work performed and actual costs incurred up to the termination date, and the balance, if any, shall be refunded.
20.1 The Company may suspend work upon written notice if the customer fails to make payment when due, denies site access, fails to provide required documents, or otherwise commits a material breach affecting project execution.
20.2 If the customer fails to cure a payment default within 7 days of written notice, or any other material breach within 15 days of written notice or such longer period as may be reasonable in the circumstances, the Company may terminate the contract and recover amounts lawfully due.
20.3 The customer may issue written notice requiring the Company to cure if the Company materially fails to perform its obligations. If such breach remains uncured within a reasonable period, the customer may terminate the contract, without prejudice to rights available under Applicable Law. And proceed with legal action if deemed necessary.
21.1 These terms and the Agreement shall be governed by and construed in accordance with the laws of India.
21.2 The parties shall first attempt in good faith to resolve any dispute through discussion and written communication.
21.3 If the dispute is not resolved amicably within 30 days, the courts having jurisdiction at Hyderabad, Telangana shall have exclusive jurisdiction, subject to any non-excludable rights available to a consumer under Applicable Law, it being clarified that nothing in this Clause shall restrict the Customer’s right to institute proceedings before the consumer commission having jurisdiction under Section 34 of the Consumer Protection Act, 2019.
22.1 No waiver by either party of any breach shall be deemed to be a waiver of any subsequent breach.
22.2 No amendment to the accepted contract shall be effective unless made in writing, including by electronic communication capable of being retained and reproduced.
22.3 If any provision of these terms is held invalid or unenforceable, the remaining provisions shall continue in full force to the extent permitted by law.
22.4 Notices may be sent by email, WhatsApp, customer portal, courier, or hand delivery to the contact details provided by the parties, unless Applicable Law requires a specific mode for any particular notice.
22.5 The customer may not assign the contract without the Company's prior written consent. The Company may assign or subcontract performance to its affiliates, channel partners, vendors, or contractors, provided the Company remains responsible for overall contract performance.
23.1 By accepting the quotation or issuing a purchase order, the customer confirms that:
a. the commercial offer, specifications, payment schedule, and key exclusions have been reviewed;
b. all project-specific assumptions requiring customer action have been understood;
c. net-metering and subsidy timelines are dependent on external authorities and are not guaranteed by the Company, but this acknowledgement does not limit the Company’s obligation to perform the expressly agreed facilitation services with reasonable care and skill; and
d. the customer agrees to be bound by the final accepted order read together with these terms and conditions.
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